Home and Business HVAC
(281) 495-2013

ACS Absolute Comfort Heating and Cooling
HVAC contractor
12102 5th St, Houston, TX 77072

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ACS Absolute Comfort Heating and Cooling HVAC contractor

Compnay: ACS Absolute Comfort Heating and Cooling

Industry: HVAC contractor

Address: 12102 5th St, Houston, TX 77072

  • 12102 5th St, Houston, TX 77072
  • (281) 495-2013

  • Tuesday: 8 AM–5 PM
    Wednesday: 8 AM–5 PM
    Thursday: 8 AM–5 PM
    Friday(Good Friday): 8 AM–5 PMHours might differ
    Saturday: Closed
    Sunday(Easter): Closed
    Monday: 8 AM–5 PM

Google Rating 3.4 Stars

Customer Reviews

Name: omar e
Rating: 5
Review: I’ve been using this company for the past several years for my annual A/C tune-up. Once the cooler, winter temperatures are gone and the A/C starts working, I give them a call for the annual A/C tune-up. Just had one done today.Some years back, I had Mike come and install a Smart thermostat. I have an older home and the wiring does not have the “blue wire” that is needed for a Smart thermostat. He was detailed, explained what he was seeing and how he intends to perform the work. He did the installation, showed how it’s supposed to work, how the connection to wi-fi needs to be done and everything else that one needs to know. The service fee was reasonable.They are careful with cleanliness and they put shoe covers when inside the house. They clean, vacuum the areas that they worked in. If an area becomes wet ( due to, say, cleaning the P-trap ), they wipe it clean and dry.I’ve been happy with the quality of work that Mike and team has given me. I’ve been recommending this company to friends who are in need of any AC / Heating services.
Date: 2 weeks ago

Name: Steadtler A
Rating: 1
Review: SCAM alert. The technician reported to my home warranty that my condenser was bent through “not normal wear and tear” and needed replacement when the unit sat completely untouched looking brand new and not bent at all. He also reported that my compressor was shot.Another technician from a different, non-scam business came and confirmed that not only is my condenser perfectly fine, the compressor is also working and the problem is a coolant leak, which ACS had failed to report. The leak is obvious as you can sea the cooling liquid on the ground below the location of the leak.The ACS technician also left the unit running full blast which the other better technician said, because of the leak, was at risk of *actually* causing damage to my compressor.In short, never ever do any business with ACS. If your home warranty send them to you, demand another one.edit: This is not between me and my warranty. The technician from ACS made a WRONG diagnostic.Service: A/C system repair
Date: 3 days ago

Name: Karen Banks
Rating: 5
Review: So I’ve seen all the bad reviews and attempted to have someone else come do the work, but it was several hundred dollars over my deductible from AHS insurance, so I went on and stuck with ACS.Andy, my tech, replaced a part and had my AC working within 10 minutes. I guess I lucked out. Quick and easy fix, and he had the parts already.I’ll update if anything goes wrong.
Date: 7 months ago

Name: Ruth I
Rating: 1
Review: This company has provided the worst HVAC service i’ve had yet – and given my ongoing HVAC issues, I’ve experienced ALOT.+ they have terrible communication and poor response times – I was assigned to this company on a Mon and wasnt able to get an appointment scheduled until Wed for them to come out Thurs. My AC stops cooling intermittently and I’ve had temps inside reach 89+ degrees so slow response time from this company is actually pretty significant. They have an answering service that takes your info and advises that someone will follow up.l reached back out Thurs about the diagnosis from the tech who came out and til today (Sat) have had no follow up+ they provide terrible service – the tech (Kenny I believe) spent about 15 mins looking at my system (I’ve had techs out who spent 2hrs+ looking into everything) and came up with a totally bogus issue. He said my compressor is bad. When i questioned this, he told me I could get a second opinion but there was nothing else he could say. He then told AHS that the damage he noted was due to not usual wear and tear meaning that they would not cover the repair. I sent the picture of the damage he noted to two different HVAC technicians who were like 1) thats not extensive damage 2) it wouldnt cause the compressor to overheat and stop working and 3) that it looked like pretty common wear and tear. Further, having looked at my system themselves, they said theres no way the compressor could be bad given the pressure levels they noted and the fact that fluid was still moving through it.TLDR – this company is a joke, Kenny the technician sucks
Date: 7 months ago

Name: Kimberly Izundu
Rating: 1
Review: This company has been contracted through my warranty company American Home Shield for my broken AC. Temps inside my house have reached 97 degrees I have a young medically dependent child in the home and this company has no sense of urgency. Took a while for American Home Shield to get in contact with these ACS for approval of my service. Once approved thru the warranty I was told ACS would contact me to schedule the repair. No one did. I sent a text message which shows it was read by Ismary, but no one responded. I called and spoke with the receptionist who took all my information and said someone would call back. No one did. I call the next day and left my information again no one returned my call for 3 days. In the middle of a heat advisory temps outside being 110 degrees! I finally called American Home Shield to request another contractor although it would cost me another $125 and finally American Home Shield was able to teach ACS and now they have to order parts and wait for them to come in. I’ve been without air conditioning nearly two weeks. Still no resolution as of yet.Service: A/C system repair
Date: 8 months ago

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