Just-N-Time AC and Heating
Air conditioning contractor
2219 W 34th St # A1, Houston, TX 77018

Name: Sage Homes
Rating: 1
Review: This message is for the business owner, Justin. I don’t understand why you let your employee, Annette, to continue bothering me and asking for $53. Justin, I trust that you conduct your business with integrity. However, I’m unsure who is in charge in your company – is it you or Annette? If you’re the owner, please tell her to stop at this point. Let me remind you of what transpired: On 08/01/23, you visited my house because my AC units had stopped working. You provided a quote of $22,053 to install 2 new units, but we had agreed upon a price of $22,000. Justin, it’s important to honor your word and refrain from employing deceitful tactics with your customers. Do you recall suggesting we round the numbers up to $22,000, with me paying half of the agreed-upon sales price – $11,000 upfront – for your team to begin work on Thursday? I promptly issued the check. Upon completion of the work on 08/03/23, your son collected the remaining payment. He assured the remaining balance was $11,000. I paid in full. Unexpectedly, on 08/04/23, I received an email from Annette requesting $1,819.37 for state tax. Why was I charged an additional $1,819.37 after everything had been settled? It’s incredibly frustrating to continually receive messages and calls from Annette asking for $53. I don’t owe anything. Shame on you.Finally I had a chance to speak with you face to face again. On 08/05/23, your staff texted me and said you were going to deliver the name tags for the units. I had 3 guests that day and we were all expecting about what you were going to say about the $1,819.37. When I questioned you about the $1,819.37 while you were at my house. You assured me I owed nothing, attributing it to a mistake, and said you would address it with Annette, clarifying that the total due was $22,000, which I had paid in full. Yet, Annette called just 2 hours after your left, this is what she said to me ” yes I can waive the $1,819.37 but you still need to pay the remaining balance of $53.” Why allow your employee to demand $53 from me over her own error in charging $1,819.37? Receiving repeated invoices and texts for $53 is incredibly irritating. It’s even more irksome to be texted about the $53. VERY IRRITATING. If you truly understand how to conduct business and treat customers properly, you wouldn’t allow Annette to continue troubling your customers like this. For heaven’s sake, I paid you $22,000 in full, yet you continue to seek additional payments – first $1,819.37 and now $53? Be an honest businessman and refrain from mistreating your customers. When you came on 08/05/23, I have recorded our conversation just in case you deny what was said at my house. Justin, the sales price was $22,000, and I owe nothing. $22,000 for 2 three-ton AC units is expensive. In mid summer, I was desperate due to the hot weather, which made me less patient to shop around. Additionally, hiring someone else would have incurred a trip fee. That’s why I chose your service. Had I known you would later on demand ridiculous payments, I would never have hired you. I had intended to wait until the one-year warranty was due before posting this message, but I can’t endure it any longer. Please refrain from contacting me, and I will never recommend your business to my friends and family. Seriously, you have bothered me enough. Waste my time and energy to deal with such an unreliable business causes me tremendous headaches. Seriously, BACK OFF!!!!!
Date: 4 days ago