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(855) 945-4822

Superior HVAC of Texas
HVAC contractor
1919 Decatur St, Houston, TX 77007

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Superior HVAC of Texas HVAC contractor

Compnay: Superior HVAC of Texas

Industry: HVAC contractor

Address: 1919 Decatur St, Houston, TX 77007

  • 1919 Decatur St, Houston, TX 77007
  • (855) 945-4822

  • Tuesday: 8 AM–5 PM
    Wednesday: 8 AM–5 PM
    Thursday: 8 AM–5 PM
    Friday(Good Friday): 8 AM–5 PMHours might differ
    Saturday: 8 AM–5 PM
    Sunday(Easter): 8 AM–5 PMHours might differ
    Monday: 8 AM–5 PM

Google Rating 3.9 Stars

Customer Reviews

Name: P Will
Rating: 1
Review: Our A/C went out and our warranty dept connected us. First they give you the third degree about making a payment before they send a tech to look. Then when the tech goes and gives a technician report, these people disappear on you. Literally called 14 times just to get voicemails then finally laisha the person working on the account sends a TEXT message to my phone saying she’s in a meeting and can call back. How unprofessional!! They took our money and haven’t reached out to us since!!
Date: 3 weeks ago

Name: Steven and Taylor Catalon
Rating: 4
Review: During the record breaking hottest week in Texas, our HVAC decides to break.I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say they’ll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out).Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that.I also appreciated the dispatch system that texts you with updates.All in all, I’m grateful it got taken care of quickly. There’s a bit of grace you have to provide knowing 1) everyone’s AC is broken the same time as yours and 2) the team working on the houses aren’t the ones responsible for scheduling.I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when it’d be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.Service: Install AC
Date: 2 years ago

Name: Dustin Alessi
Rating: 1
Review: Absolute scam company! Buyer beware! I paid $1300 to get my AC repaired. The first time their tech “quit” and never showed. When they came back out they installed it, AC worked great. Tech before leaving told me the AC drains water into the bathroom sink by design. He said to call him back out if I had any issues with it. Sure enough the drain clogged, less than 24 hrs after install, they wanted to charge me to come back out $69. The sink was not clogged before the install. Not professional at all.
Date: 3 years ago

Name: Meg P
Rating: 5
Review: Yesterday was my second experience with Superior HVAC. Last year, they installed a new unit for us at a phenomenal price. This time, it was preventative maintenance ahead of the summer heat. Tyler and Derek were dispatched to my house, they arrived on time, were professional, and thorough with explaining to me what they were doing. The owner, Drew, also called after the visit to ensure i was happy. I will never call another HVAC company to my house as long as Drew and his guys are in business.Service: HVAC system maintenance
Date: 3 years ago

Name: Shamicka Thomas
Rating: 5
Review: Amazing service and communication.I needed a new AC system for my home, and was informed about this company through word of mouth. From the first initial phone call I felt like they were going to do an amazing job and I was correct. Andrew explained everything to me every step of the way and I didn’t feel like I was being taking advantage of. The crew came on time and was very diligent about the install. Once everything was finished I was informed and explained to about what to expect and how to move forward if there were any issues. I also received a service phone call a couple of days later and I really appreciated it. To me this is how you operate a good company. I will be using this company move forward and will be recommending them to others.If you want a great AC company, this is it. Thank you so much Andrew.
Date: 4 years ago

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