Morgan Pro Services
HVAC contractor
5200 Mitchelldale St Ste. F26, Houston, TX 77092

Name: Steven Ward
Rating: 1
Review: Morgan Pro’s incompetence cost us $23K+ for a system we had to rip out 18 months later (PHOTOS below). Anyone interested high-efficiency HVAC technology should read our story before choosing to work with them.We trusted Morgan Pro to 1) assess our 1500 sqft home for the most energy-efficient HVAC system it could accommodate and 2) install it correctly. They failed to do either. Their $3K Manual J assessment said we needed a 5-ton HVAC system. It took Morgan Pro 9 months and over 30 visits to install a high-efficiency system and to get it functional—two inverters outside (they accidentally blew up the first one), and 6 mini splits through our home in all the ceilings. During that time, they caused unnecessary damage: cutting extra joists, drawing on antique trim, and they compensated us for that. Their HVAC system initially passed city inspection, but it never worked 100%. As Morgan Pro kept trying to fix it, we had to agree to things they had promised to avoid—wall thermostats everywhere, humidity and noise levels that were too high, and on and on. When water started pouring from our new ceilings in the middle of summer in Houston, it was clear to everyone that the system was simply wrong for our house. But instead of taking responsibility for their failure, Morgan Pro blamed the two things we had hired them to get right: our house, and the system.Their next move was to conduct a test on our home, claiming it now needed 8 tons of HVAC (!), not 5, and that we pay a further $14K to get it up to 8 tons. Knowing it was just laughable that our 1500 sqft house was an 8-ton home, our next step would be a legal dispute to make them give us a correctly sized and functional system for the money they had already taken from us, with consequent delays to a remedy. Shocked and exhausted, we decided that delay was worse than severing ties with a business we could never trust again anyway. Morgan Pro ended up waiving money we still owed them so they could crawl away from their own install guarantee, and we were relieved to see them go. We then removed the entire system and installed a conventional one—4 tons, HALF what Morgan Pro reckoned. This system has worked perfectly from the start, costs much less to run, is much quieter, and is a great fit for the structure of our renovated historical home.Our new HVAC technician extracted the system, and he has installed the same units many times before. He pointed out all the mistakes he saw in Morgan Pro’s installation, and said the technology was also just not suited to our house. Morgan Pro’s supplier and factory rep (who they depended on almost exclusively) were also at fault and we are making formal reports to their respective professional boards and the manufacturer as well. All of them failed us abysmally, but none more than Morgan Pro: they failed to do right by our home and us, when that was their *only* job for which we paid many thousands in good faith while we supported their efforts in our home for months with remarkable patience and kindness: everlasting shame on them.We have written this review so that other Houston customers can be well informed. We would hate for the same experience to happen to anyone else because we had remained silent about their appalling record with us.One star is for their fantastic office staff and their young tech Ricky, who always worked as hard as he could to do his best, though he was way out of his depth on these units.Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system dismantlement, A/C system repair, Installation, Install thermostat, Thermostat repair, Repair HVAC, Install AC, Ductless heating & A/C services
Date: a year ago