Home and Business HVAC
(281) 872-6601

Service Squad
HVAC contractor
7321 Ashcroft Dr, Houston, TX 77081

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Service Squad HVAC contractor

Compnay: Service Squad

Industry: HVAC contractor

Address: 7321 Ashcroft Dr, Houston, TX 77081

  • 7321 Ashcroft Dr, Houston, TX 77081
  • (281) 872-6601

  • Tuesday: Open 24 hours
    Wednesday: Open 24 hours
    Thursday: Open 24 hours
    Friday(Good Friday): Open 24 hoursHours might differ
    Saturday: Open 24 hours
    Sunday(Easter): Open 24 hoursHours might differ
    Monday: Open 24 hours

Google Rating 4.4 Stars

Customer Reviews

Name: Kelley Johnson
Rating: 1
Review: BUYER BEWARE: If I could give this company a 0 rating I would! The owner Shawnee is extremely rude and disrespectful, the technicians are definitely not qualified technicians and their overall customer service is terrible! They also state they provide emergency service which is a Lie!My AC was not working when the temps were in the 100’s and they came to look at my unit. The technician said I was low on Freon and there were no leaks. I had to pay out of pocket cause my warrant doesn’t cover leaks. I then went ahead and purchased their maintenance package thinking they were going to be good. A month later my unit started doing the same thing again. They came out 2 more times for the same issue. It would work for a month or two then stop working. The last time it stopped working they had me waiting all day and said someone would be here noon. Around 3:30-4 I had to call them and they said the technician had an emergency and is not able to come out, I’ll have to reschedule for Monday. Mind you, this is Friday and it’s 102 degrees outside and 85 degrees inside my house🤬Now fast forward to Nov I’m having the same issue cause they never fixed it and now I’m being told I need a new AC. Called to get all my reports/diagnosis from them to be told by Shawnee that it’s too late, my file is closed then he hangs up on me….. The ABSOLUTE worst company! So hire them at your own risk!!!!
Date: 3 months ago

Name: Candace Berry
Rating: 1
Review: Do not use this company! The employee who came out was real nice. However, he damaged the drain pipe that he was unclogging. Told me we had 2 clogs in the drain and one was a little more difficult to get but he got it. Couple weeks later we have water coming out of our kitchen cabinets. Had to call our home warranty again thinking we had a leak. A different Plumbing company comes doesn’t know exactly what pipe it is because he can’t cut the whole wall out to find it. Called a leak detection company and they think they know what pipe it is but they to are wrong. We reached out to our insurance due to the damage and having to tear out wall to find where water is coming from. Restoration company comes out and opens the wall and we find this drain pipe the same one they unclogged has a hole in it. Clearly, something went through the pipe. I reached out to the owner to notify them what took place instead of owner Shodey talking to me he has his operator talk for him. Says he’s not there. I sent an email about the situation and attached pictures. No response. I call back 2 more times and the last phone call the owner again has operator speak for him and tells me that any damage done to my property by one of their employees they are not responsible for. So I asked her, so what you’re saying is you can go into anyone’s home and do damage and your not responsible. She said owner showed her in paperwork where it states this. I asked for it to be sent to me. I get sent my invoice I signed saying the job was completed and what I paid. Nothing states they are not responsible. I reply to email asking again for that paperwork. No response. I do not recommend this company they do not stand by their work at all. The owner who is supposed to providing customer service won’t even return a phone call or an email.Service: Plumbing
Date: 2 years ago

Name: Kallia Michalis
Rating: 1
Review: If I could give this company 0 stars I would. I had the absolute worst customer service experience with them. My original appointment was for Thursday from 3-5. I took the afternoon off to be home for that, only to be informed late that afternoon that they needed to reschedule because their technician was behind schedule. My next appointment was for Friday between 4-6, and I received a phone call at 3:30 to inform me that they needed to reschedule because, AGAIN, their tech was running behind. I explained that I am without A/C and needed someone to come today. I was assured that someone would come. At 5:42 pm I received a text saying my appointment had been rescheduled for Monday. I called back and explained that I was willing to wait, but that I needed someone today. Furthermore, that I’m not available Monday, nor am I able to take work off again. (I’m a teacher, and we have a sub shortage) I was given the runaround and told to find someone else because they would not come to my house. This was by far the worst experience I have ever had with any company. I do not understand how anyone could find it appropriate to reschedule multiple times and then say guess you better find someone else- at 6 pm on a Friday.
Date: a year ago

Name: Partha Mukherji
Rating: 5
Review: What can I say…I live in North Texas and called Service Squad Missouri City area to help my parents (who live in Missouri City ) with a major leak they had. I called after 5. The gentleman that picked up the after hours phone found a serviceman and sent him on his way within 45minutes! Mr Charles Miller was punctual, professional and helped my parents out…all within 1hour. He even helped with drying the carpets, going over the fees thoroughly, etc. If you want professional, timely, dependable service, then call this group of service men. Thank you so much.Services: Toilet repair, Water damage-related cleanup & repair
Date: a year ago

Name: Kareem Grant
Rating: 1
Review: The job was to fix a shower leak… Plumber shows up… Takes my shower apart.. Leaves to get the part… Never returns.. Texted me sorry couldn’t find the part … He said he would order the part and return asap to install. 3 weeks later… No text no call… No communication … I bought the part that and made the repair myself. The company did nothing other than take my shower apart (which was silly because the part was available)… They charged me the 75$ trip fee for my warranty company fee….did no work.I would not use them again. Also… I called during the situation… Put on hold… Lot of promises to return call and follow up. I was not a priority. Even with my shower being down for 3 weeks.. They failed me and my family.I’m a Veteran… And low character actions like this bothers me. I have all the supporting texts and photos to support my claim.
Date: 3 years ago

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